ERP Implementation Services & Methodology
We turn complex operations into disciplined digital workflows. Our structured 4-phase delivery framework eliminates go-live surprises, ensuring complete user adoption and fast return on investment.
From Operational Discovery to Live Production
Every project is managed by senior ERP engineers following a milestone-based delivery structure.
Discovery & Blueprinting
On-site plant walk-throughs, stakeholder interviews, current-state gap analysis, and delivery of the comprehensive Solution Blueprint document.
- Process flow diagrams
- Chart of accounts design
Configuration & Build
Deployment of the dedicated ERPNext instance, multi-level BOM setup, custom scripts, role permissions, and KRA eTIMS V2 API connection.
- Custom PDF print formats
- Approval threshold rules
Migration & Enablement
Sanitizing and migrating opening balances, item catalogs, and customer data. Hands-on role-based training and user acceptance testing (UAT).
- Opening stock valuation
- End-to-end dry run tests
Go-Live & Hypercare
Production cutover with on-site engineering presence, daily reconciliation audits, and smooth transition to our ongoing SLA support desk.
- Daily closing assistance
- Quarterly performance reviews
Enterprise SLA & Support Contracts
Ensure mission-critical uptime, regular security patches, and rapid issue resolution with our dedicated Nairobi engineering support desk.
Guaranteed Incident Response Times
Defined response SLAs for critical plant floor stoppages, invoice transmission blockers, and system exceptions.
Proactive Health & Security Audits
Automated database performance tuning, index optimization, disk space monitoring, and encrypted off-site backups.
Continuous Workflow Optimization
Ongoing custom script updates, new report creation, and process enhancements as your business evolves.